Faqs, Orders, Information, Guarantee,Warranty Information, Pricing Information
Policies
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Privacy Security Ordering Information Returns Shipping
Privacy
Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.
1) Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.
2) Private Customer information (credit cards, S.S. Numbers, financials, etc.) will not be kept on file for more than 60 days. (If a company requires more than 60 days, they must receive special approval from Trust Guard.) If you place your order by telephone you will be asked each time for your credit card information as we do not keep it on file.
3) Customer will not receive any continual email solicitation from the company, unless the customer consents to the solicitation at checkout, or through a double opt-in process. And, if the customer does consent to receive email from the company, the company agrees to have a simple unsubscribe option available, along with unsubscribe instructions in every email.
Security
You can shop at [www.gardenponds.com.] online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks
The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/ ].
If you prefer, we can process your transaction by phone, fax or mail. Call us at [877-909-5459] during our business hours [Monday-Friday from 9:00 AM EST to 4:00 PM EST ], for mail your order to our address which can be found at the top of any page.
[www.gardenponds.com.] is registered with the Authorize.Net Verified Merchant Seal program.
We use Authorize. net for our Real-Time Credit Card processing and our Virtual terminal.
Our system is configured to utilize the following:
A.) AVS The Address Verification Service (AVS) is a system designed to aid in the detection of suspicious transaction activity. For a transaction, AVS matches your billing address information provided by you ( the cardholder) with your billing address on file at the credit card issuing bank. The processing network then sends an AVS response code indicating the results of the match to the payment gateway. Without a match we will not process your order.
B.) CVV Card Code Verification, or CCV, is a payment gateway feature that verifies the card code submitted by you
( the customer) with the card-issuing bank. Transactions with card codes that do not match are rejected by the payment gateway according to the settings configured by the merchant. If you CVV does not match we will not process your order. Under new laws recently enacted your CVV code is purged once your transaction has been processed.
Ordering Information
We accept
VISA MASTERCARD DISCOVER CARD AMERICAN EXPRESS PAY PAL
Returns
Guarantee
Shipping Information
To place an order by Telephone:
Call us today toll free at 877-909-LILY (5459)
WE SHIP TO THE
UNITED STATES & CANADA
ONLY
RETURN POLICY/WARRANTY
| There is a 30% restocking fee on all mold returns
|
| There is a 30% restocking fee on all Meyda Tiffany Stained Glass returns.
|
|
RETURN POLICY
1. 30 day policy enforced: refund will consist of full purchase price less 20% restocking fee unless stated differently by product description. Molds are less 30% restocking fee as of January 1, 2007.
Shipping charges not refundable
If you are returning a product in which
LaBrake's Garden Path & Pond LLC paid the shipping/handling
charge (items marked FREE SHIPPING) you will be responsible
for the outbound shipping charge that we, as the shipper, incurred to have your order delivered.
This amount will be deducted from your credit and is
in addition to the 20% or (30% if molds or Stained Glass Meyda Tiffany items) restocking fee.
2. If for any reason you are not completely satisfied with any
item you receive, you can return the product for a full refund
less the restocking fee as long as the item/s are
unused and in the original packaging
and were purchased less than 30 days prior.
3. If the return is a product warranty, claims of this nature
will be by the products manufacturer.
4. Purchaser must call LaBrake's Garden Path & Pond LLC for a RMA # (Returned Merchandise Authorization) Returned products will not
be accepted by our shipping & Receiving department without one.
They will be promptly sent back to you. All items are returned at
Purchasers expense.
5. In the event that your merchandise arrives damaged: Contact us immediately for instructions. Damaged items received by motor freight should be refused or the damage noted on the bill of lading depending upon the severity of the damage.
SHIPPING POLICY
Shipping Policies
Most orders are shipped within 24 hours from our facility in New York.
Most pumps, filters, tubing etc are shipped same day if you order before noon
Eastern Standard Time
Orders requiring an item to ship Motor Freight are shipped directly from the manufacturer.
FREE SHIPPING applies to continental US delivery addresses only and is via ground UPS.
We ship within the Continental United States & Hawaii and Canada
No exceptions.
We ship via UPS, We do not ship to a PO box.
We therefore need a physical 'ship to' address to process your order.
|
Shipping costs are calculated by UPS
on their weights and your destination.
PLEASE NOTE
Shipments to Alaska ,Hawaii and Puerto Rico
and all international Destinations are charged the exact shipping charges. Call for shipping by US Mail which is considerably cheaper.
Orders are processed on receipt
Be sure to include your telephone number
All orders are shipped UPS unless specified otherwise
Objects that are to large for UPS :
some water falls, rolls of liners ship motor freight/common carrier.
New for 2004
We cannot reimburse shipping charges for warranty shipments.
For reimbursement, please contact the manufacturer.
Jack & Debbie LaBrake
