Home Faqs, Orders, Information, Guarantee,Warranty Information Faqs, Orders, Information, Guarantee,Warranty Information Faqs, Orders, Information, Guarantee,Warranty Information, Pricing Information Policies Choose from below Privacy       Security     Ordering Information         Returns          Shipping   Privacy Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer. 1) Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer. 2) Private Customer information (credit cards) are not retained by our Company at any location and all charges are processed by third party. 3) Customer will not receive any continual email solicitation from the company, unless the customer consents to the solicitation at checkout, or through a double opt-in process. And, if the customer does consent to receive email from the company, the company agrees to have a simple unsubscribe option available, along with unsubscribe instructions in every email. Security You can shop at [www.gardenponds.com.] online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks  The company adheres to strict industry standards for payment processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry (PCI) Data Security Standard. We  also carry the HAcker Safe Seal/McAfee Secure and the GeoTrust seal. For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/ ]. If you prefer, we can process your transaction by phone, fax or mail. Call us at [877-909-5459] during our business hours [Monday-Friday from 9:00 AM EST to 4:00 PM EST ], for mail your order to our address which can be found at the top of any page. [www.gardenponds.com.] is registered with the Authorize.Net Verified Merchant Seal program. We use Authorize. net for our Real-Time Credit Card processing and our Virtual terminal. Our system is configured to utilize the following: A.) AVS  The Address Verification Service (AVS) is a system designed to aid in the detection of suspicious transaction activity. For a transaction, AVS matches your billing address information provided by you (  the cardholder) with your billing address on file at the credit card issuing bank. The processing network then sends an AVS response code indicating the results of the match to the payment gateway. Without a match we will not process your order. B.) CVV Card Code Verification, or CCV, is a payment gateway feature that verifies the card code submitted by you  ( the customer) with the card-issuing bank. Transactions with card codes that do not match are rejected by the payment gateway according to the settings configured by the merchant. If you CVV does not match we will not process your order. Under new laws recently enacted your  CVV code is purged once your transaction has been processed. Pricing information: We do our best but to ERR is Human and we sometimes make a blatant pricing error (a typo) We do apologize but it happens. We are not responsible for typographical errors in item sku, details or pricing. If you have any doubts or questions in regards to any items price or inventory level Please call us toll free. We reserve the right to cancel any or all orders which may have pricing errors or Free Shipping status if the item was incorrectly entered by one of our web technicians. However in good faith we will issue you a 10% coupon code off your next order. This cannot be combined with any other offers /coupons we may be running at the time.  Ordering Information We accept VISA     MASTERCARD     DISCOVER CARD     AMERICAN EXPRESS     PAY PAL  Returns Guarantee Shipping Information To place an order by Telephone: Call us today toll free at 877-909-LILY (5459) WE SHIP TO THE  UNITED STATES & CANADA  ONLY **Buyer assumes all risks and responsibility associated with the use, storage, or handling of all pond treatments that may be purchased from KLM Solutions LLC. ** RETURN POLICY/WARRANTY Recommendations by our staff are not guarantees. Items purchased basedon these recommendations are to be considered standard purchases  with  no special treatment including for returns.  The purchaser is  responsible for making the correct purchase for their application.  Although our staff is highly trained, many customers often leave out or  forget important information regarding their application hindering a  proper recommendation. Gardenponds.com and its staff are not liable or  responsible for any recommendations unless expressly written in paper  and signed by the recommender and management. We offer no warranty/refunds on water treatment products of any  type. If you purchase a product of this nature and are not satisfied with its performance  we suggest you contact the manufacturer. If you have questions and or concerns in regards to a product : inquire before you purchase, we are here to help you if we can. **Buyer assumes all risks and responsibility associated with the use, storage, or handling of all pond treatments that may be purchased from Gardenponds.com* There is a 30% restocking fee on all mold and Rubber item returns    There is a 30% restocking fee on all Meyda Tiffany Stained Glass returns.     RETURN POLICY 1. 30 day policy enforced: refund will consist of full purchase price less 20% restocking fee unless stated differently by product description. Molds are less 30% restocking fee as of January 1, 2007.         Shipping  charges not refundable If you are returning a product in which  LaBrake's Garden Path & Pond LLC paid the shipping/handling charge (items marked  FREE SHIPPING and items that shipped free on the"Free shipping on all orders over $99.00) you will be responsible for the outbound shipping charge that we, as the shipper, incurred to have your order delivered. This amount will be deducted from your credit and is in addition to the 20% or (30% if molds or Stained Glass Meyda Tiffany items) restocking fee. 2.   If for any reason you are not completely satisfied with any  item you receive, you can return the product for a full refund less the restocking fee as long as the item/s are  unused and in the original packaging and were purchased less than 30 days prior. 3. If the return is a product warranty, claims of this nature will be by the products manufacturer. 4. Purchaser must call LaBrake's Garden Path & Pond  LLC for a RMA # (Returned Merchandise Authorization) Returned products will not     be accepted by our shipping & Receiving department without one.     They will be promptly sent back to you. All items are returned at     Purchasers expense. 5. In the event that your merchandise arrives damaged: Contact us immediately for instructions. Damaged items received by motor freight should be refused or the damage noted on the bill of lading depending upon the severity of the damage. SHIPPING POLICY   Shipping Policies Most orders are shipped within 24 hours from our facility in New York. Most pumps, filters, tubing etc are shipped same day if you order before noon  Eastern Standard Time  Orders requiring an item to ship Motor Freight are shipped directly from the  manufacturer. FREE SHIPPING applies to continental US delivery addresses only and is via ground UPS.   We ship within the Continental United States & Hawaii and Canada No exceptions. We ship via UPS, We do not ship to a PO box. We therefore need a physical 'ship to' address to process your order.     Shipping costs are calculated by UPS on their weights and your destination.   PLEASE NOTE Shipments to Alaska ,Hawaii and Puerto Rico and all international Destinations are charged the exact shipping charges. Call for shipping by US Mail which is considerably cheaper.  Orders are processed on receipt Be sure to include your telephone number All orders are shipped UPS unless specified otherwise Objects that are to large for UPS : some water falls, rolls of liners ship motor freight/common carrier. New for 2004 We cannot reimburse shipping charges for warranty shipments. For reimbursement, please contact the manufacturer. Jack & Debbie LaBrake